These pages have been put together to form a guide to complement existing card-acceptance training materials provided by a retailer’s head office or acquiring bank.They are intended to:
- make fraud prevention procedures easily accessible to staff
- provide a simple routine for staff to follow every time
- encourage and motivate staff in order to build a culture of fraud prevention awareness.
This guide is designed to help those who can train retail staff – whether you are a retailer or a crime prevention or reduction officer – to help prevent card fraud that occurs at the sales desk.


